Privacy Policy

Effective Date: 1 March 2026
Last Updated: 4 April 2026

Cheatcode Playground is committed to protecting your privacy and handling personal information in a transparent, lawful, and responsible manner.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, make bookings, or use our services.

Collection of Personal Information

When you make a booking, purchase a service, or complete a transaction with Cheatcode Playground, we may collect personal information about you.

This may include your name, contact details (such as email address and phone number), payment and transaction details, booking history, and information related to your use of our services.

Our booking and payment systems may automatically create and maintain a customer profile associated with your transactions. Where the same payment method is used for multiple transactions, your profile may be updated with relevant transaction history and service details.

We collect personal information directly from you, or automatically through our booking, payment, and customer management systems.

Purpose of Collection and Use

We collect and use personal information for purposes including:

• Creating and maintaining customer profiles

• Processing bookings, payments, and transactions

• Delivering and administering our services

• Communicating with you about appointments, services, or operational matters

• Managing our business operations and improving service quality

• Meeting legal, regulatory, accounting, and record-keeping obligations

We only collect personal information that is reasonably necessary for these purposes.

Health and Session Information

Where you participate in sessions at Cheatcode Playground, we may collect additional information relating to your participation. This may include session type, devices used, protocol selections, physiological measurements recorded during sessions (such as heart rate variability), session ratings, and staff notes. This information is health information for the purposes of the Privacy Act 1988 (Cth) and is treated accordingly. It is collected for the purpose of delivering and improving our services, tracking your progress over time, and maintaining accurate records of your participation. It is not shared with third parties except where required by law or where you have given explicit consent.

Third-Party Service Providers (Including Payments and Bookings)

We use third-party service providers to operate key parts of our business, including booking, scheduling, payment processing, and customer directory management.

These providers may collect, process, and store personal information on our behalf in order to deliver their services. This includes the automatic creation and updating of customer profiles based on transaction activity.

We take reasonable steps to ensure that these providers handle personal information in accordance with applicable privacy laws and only use the information for authorised purposes.

Storage, Security, and Overseas Disclosure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored on secure servers located in Australia or overseas, including by third-party service providers. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the recipient complies with privacy protections consistent with Australian privacy law.

Disclosure of Personal Information

We do not sell personal information.

Personal information may be disclosed to:

• Booking, payment, and customer management service providers

• IT, systems, and administrative service providers

• Professional advisers where required

• Regulatory or government authorities where required or authorised by law

Disclosure is limited to what is reasonably necessary for business operations or legal compliance.

Access, Correction, and Privacy Rights

You may request access to the personal information we hold about you and request correction if the information is inaccurate, out of date, incomplete, or misleading.

You may also make enquiries or complaints about how your personal information is handled.

Requests can be made using the contact details below.

Privacy Choices

Providing personal information is generally required to make bookings, process payments, and receive services. If you choose not to provide certain information, we may be unable to offer some services.

If you have concerns about the creation or maintenance of a customer profile, you may contact us to discuss available options.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or systems. The current version will always be available on our website.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Queensland, Australia, and the Australian Privacy Act 1988 (Cth). Where applicable, we also take reasonable steps to comply with international privacy standards relevant to our operations.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy enquiry or complaint, please contact:

Cheatcode Playground
Email: info@cheatcodeplayground.com