Cheatcode Playground — Terms and Conditions

Terms and Conditions

Cheatcode Playground Fortitude Valley Pty Ltd (ABN 46 686 592 978), 1/27 Ballow Street, Fortitude Valley QLD 4006

Effective date: 26 September 2026

1. About these terms

1.1 These Terms and Conditions govern your booking and use of services at Cheatcode Playground. By making a booking, buying a session, package, gift card or membership, or attending a session, you agree to these terms.

1.2 Cheatcode Playground is a recovery and performance centre. It is not a medical or therapeutic services provider. Please read Section 9 (Health and screening) and Section 10 (Not medical treatment) carefully before booking.

1.3 If you hold a Sync by Cheatcode membership, your Membership Agreement also applies. Section 8 explains how the two fit together.

1.4 We may update these terms from time to time. The version in effect when you make a booking applies to that booking. The current version is always available at cheatcodeplayground.com/terms.

2. Bookings

2.1 How to book. You can book through our client portal at my.cheatcodeplayground.com, in person at the centre, or by contacting us.

2.2 Paying for a booking. Online bookings must be paid in full when you make them. An online booking is not confirmed until payment is received, and unpaid online bookings are not held. Bookings made in person or through our staff may be paid at the counter or when you arrive, at our discretion. We accept cash, card on our terminal, payment link and, where we offer it, payment on arrival. Card payments are processed by our payment provider; we do not store your full card details.

2.3 Your account. To book online you need a client account. Keep your details accurate and your password secure. You are responsible for bookings made through your account.

2.4 Our session menu. Our session types, their length, the devices and activities each includes, and their prices are set out on our session menu on our website and in the portal. We may add, change or retire session types, devices and activities over time. A booking is delivered as booked.

2.5 First Run requirement. New clients must complete a First Run before booking other session types. Some session types have other entry requirements, which are shown on the session menu. The First Run introduces you to the devices and lets our staff identify anything that affects how your later sessions should be run.

2.6 Booking for someone else. If you book for another person, they must complete our screening and accept these terms before their session. They pay their own price, not a member price.

2.7 Rooms. A booking does not reserve a particular room. Our staff assign rooms when you check in.

3. Cancellations

3.1 More than 24 hours before your session. You may cancel up to 24 hours before your session's scheduled start time and receive a full refund. Refunds go back to your original payment method, or back to your package or gift card if you used one. Processing times are set by your bank or card issuer.

3.2 Within 1 hour of booking. If you change your mind within 1 hour of making a booking, you may cancel it for a full refund, even if the session is less than 24 hours away.

3.3 Less than 24 hours before your session. A booking cancelled less than 24 hours before its scheduled start time is forfeited and not refunded. We hold a room, the devices and a staff member for your session, and inside 24 hours we cannot reasonably fill that slot. We may, at our discretion, offer you a new time instead.

3.4 Rescheduling costs less. If you cannot attend, rescheduling costs far less than cancelling. See Section 4.

3.5 If the reason is on our side. If a session does not go ahead because of our screening, our safety judgement, or something on our side, Sections 9.4 and 13 apply instead of this section.

4. Rescheduling

4.1 More than 24 hours before your session. You may reschedule free of charge up to 24 hours before your session's scheduled start time, through the client portal or by contacting us.

4.2 Within 1 hour of booking. Changes made within 1 hour of making a booking are always free.

4.3 Less than 24 hours before your session. You may reschedule inside the 24-hour window for a late-reschedule fee of $15. We explain the fee before we ask for it. It is payable when you reschedule, and your new time is confirmed once it is paid. Your original session payment carries across to the new booking. The $15 fee is in addition to that payment and is not refundable, except where the Australian Consumer Law requires.

4.4 Discounts carry across. If your original booking had a discount, your rescheduled booking keeps it.

5. No-shows

5.1 What counts as a no-show. If you do not arrive before your session's scheduled end time, your booking is recorded as a no-show. No-shows are recorded by a member of our staff, never automatically.

5.2 Paid bookings. A paid booking that is a no-show is forfeited and not refunded. Nothing further is charged. We may, at our discretion, offer you a new time.

5.3 Unpaid bookings. Some bookings are paid on arrival. If you miss an unpaid booking, the first time is forgiven and nothing is charged. After that, a member of our staff may ask you to pay for a missed session. That decision is always made by a person, never automatically.

6. Late arrival

6.1 Up to 10 minutes late. We hold your session for 10 minutes past its scheduled start time. If you arrive within that window, your session runs its full length wherever the day's schedule allows.

6.2 More than 10 minutes late. Your session is shortened so that it finishes at its scheduled end time. The room and devices are booked for the next client straight afterwards, so we cannot run over. The full session price applies.

6.3 Very late. If you arrive with too little time left for a worthwhile session, our staff may offer you a new time at their discretion. If you arrive after your session's scheduled end time, Section 5 applies.

7. Packages and gift cards

7.1 Expiry. Packages and gift cards are valid for 3 years from the date of purchase. The expiry date is shown on the gift card and in your account. Packages and gift cards bought before these terms took effect are also honoured for 3 years from their date of purchase, whatever expiry they originally showed.

7.2 No fees after purchase. We charge no fees of any kind after you buy a package or gift card.

7.3 Using a gift card. A gift card reduces the amount you owe. Any remainder is paid by one of the payment methods in Section 2.2. A gift card can be used for anything we sell except another gift card, including membership fees.

7.4 Transferability. Gift cards are transferable. Packages are not.

7.5 Refunds. Packages and gift cards are not refundable except where the Australian Consumer Law requires (see Section 15). Gift memberships have their own terms, including their own refund terms (see Section 8).

7.6 Bookings made using a package or gift card. These bookings follow the same cancellation, rescheduling, no-show and late-arrival terms as any other booking. A session cancelled inside 24 hours uses up the package credit or gift card value.

8. Memberships

8.1 Your Membership Agreement. A Sync by Cheatcode membership is governed by its Membership Agreement and Key Facts and Fee Statement. Gift memberships are governed by our Gift Membership Terms.

8.2 Which terms win. On membership matters — fees, billing, member prices, pausing, suspension, cancellation, early exit and gifted memberships — the Membership Agreement or Gift Membership Terms apply and take priority over these terms.

8.3 Everything else. For everything else, including bookings, cancellations, rescheduling, late arrival, screening and conduct, these terms apply to members in the same way as to everyone else.

8.4 Who can be a member. Members must be 18 or over. A parent or legal guardian who is a member may add their child as a secondary member, on the terms set out in the Membership Agreement.

9. Health and screening

9.1 Screening is required. Before your first session you must complete our screening, answering honestly and completely. The questions reflect the exclusion criteria set by the manufacturers of our equipment. They identify conditions that make a device unsuitable for you.

9.2 Before each session. Before every session we check a few things that can change between visits: changes to your health, alcohol or recreational drugs in the last 24 hours, and significant sleep deprivation.

9.3 Contraindications. Depending on your answers, we may leave a device out of your session, ask for written clearance from your doctor before you use a device, or decline to provide a session. Leaving a device out for this reason does not change the price of your session. These decisions are made for your safety and are at our discretion.

9.4 Honesty is never penalised. If your answers on the day, or our own safety judgement, mean a session does not go ahead, you get a free new time or a full refund. The booking is never forfeited for this reason.

9.5 Changes to your health. You must tell us if your health changes between sessions. This includes new diagnoses, new medications, pregnancy, recent surgery, recent seizure activity, or any new symptom you would mention to a doctor. If your health changes materially, we may ask you to complete screening again.

9.6 If you disclose something during a session. If you tell us about something during a session that would have changed our assessment, we may stop the session. If we stop a session for a safety reason, Section 9.4 applies, unless the reason is something you were asked about and did not disclose (see Section 12).

9.7 Doctor's clearance. Where we ask for clearance from your doctor, we cannot provide the relevant device until we have received it. Obtaining clearance is your responsibility, and any cost is yours.

10. Not medical treatment

Cheatcode Playground is a recovery and performance centre, not a medical or therapeutic services provider.

Our sessions, devices and protocols are not intended to diagnose, treat, cure or prevent any medical condition or disease. Nothing said to you by our staff, published on our website, or contained in our materials is medical advice.

Results vary between individuals. If you have a medical condition or health concern, consult a qualified healthcare professional before using our services, and continue any treatment they have prescribed. Do not stop or change prescribed treatment because of anything you experience at Cheatcode Playground.

11. Clients under 18

11.1 Clients under 18 may attend only with the written consent of a parent or legal guardian. A parent or guardian must complete the health screening on the young person's behalf and accept these terms on their behalf.

11.2 For clients under 16, a parent or guardian must be on the premises for the whole session. For clients aged 16 or 17, the parent or guardian decides whether to stay.

11.3 Clients under 18 do not book online themselves. Their parent or guardian, or our staff, book for them.

11.4 Some devices and protocols are not available to clients under 18, regardless of consent.

11.5 Clients under 18 cannot hold their own membership. They may be a secondary member of a parent or guardian's membership (see Section 8.4).

12. Conduct

12.1 We want the space to be calm and safe for everyone in it. We may refuse service, end a session, or ask you to leave if you:

•      arrive visibly affected by alcohol or drugs;

•      behave in a way that is aggressive, threatening, abusive or harassing toward our staff or other clients;

•      damage or misuse our equipment or premises;

•      ignore safety instructions given by our staff; or

•      attend with a condition, or after alcohol or drugs, that you were asked about at screening and did not disclose.

12.2 If you disclose something honestly at screening, that is never a conduct issue. Section 9.4 applies instead.

12.3 If we refuse service or end a session for a reason in Section 12.1, the booking is forfeited and not refunded. We may decline future bookings. If you are a member, the Membership Agreement sets out what happens to your membership.

13. Sessions we cannot run, and closures

13.1 If we cancel your session, close on the day of your booking, or cannot deliver a device or activity included in your booking, we will offer you a new time or a full refund for that session.

13.2 We give at least 14 days' notice of planned closures where practicable. Days we are not scheduled to trade, such as regular closed days and public holidays, are not closures.

13.3 A single device or room being unavailable is not a closure. It is handled at your session under Section 13.1.

14. Privacy

14.1 We collect and handle personal information, including health information, in line with our Privacy Policy at cheatcodeplayground.com/privacy.

14.2 Your screening answers, any contraindications recorded, and any doctor's clearance we receive are health information under the Privacy Act 1988 (Cth), and are handled as sensitive information.

14.3 Some of our service providers, including our database host and our payment provider, may store or process your information outside Australia. Our Privacy Policy lists the countries involved.

14.4 By booking, you agree to us contacting you about your bookings: confirmations, reminders, changes and receipts. These are operational messages and are sent regardless of your marketing preferences.

14.5 Marketing is optional. We only send you marketing on the channels you have agreed to, and you can opt out at any time without affecting your bookings.

15. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Where our services fail to meet a consumer guarantee, you are entitled to a remedy under the Australian Consumer Law. Where the failure is major, you may be entitled to cancel and obtain a refund. Where the failure is not major, we may choose to re-supply the service.

16. Liability

16.1 The Australian Consumer Law comes first. Nothing in this Section 16 excludes, restricts or modifies any guarantee, right, warranty or remedy you have under the Australian Consumer Law or any other law, to the extent that it cannot lawfully be excluded, restricted or modified.

This Section 16 applies only to the extent the law permits. If any part of it would otherwise be void, unenforceable or in breach of the Australian Consumer Law, that part is to be read down to the minimum extent necessary, or severed, without affecting the rest of these Terms.

Section 15 (Australian Consumer Law) sets out the guarantees that apply to our services and cannot be excluded.

16.2 What we are responsible for. We are responsible for providing our services with due care and skill, using devices that are fit for the purpose for which they are supplied, and in accordance with the guarantees that apply under the Australian Consumer Law.

We take reasonable care in:

•      assessing your health screening and identifying contraindications;

•      selecting and running protocols appropriate to the information you have given us;

•      maintaining and operating our devices in accordance with the manufacturer's specifications; and

•      keeping our premises safe.

16.3 Where our liability is limited. Subject to clause 16.1, and to the maximum extent permitted by law:

(a) Consequential and indirect loss. We are not liable to you for any indirect, consequential, special or incidental loss or damage, or for any loss of profit, loss of revenue, loss of opportunity, loss of anticipated saving, loss of data, or loss arising from business interruption, however caused, whether in contract, tort (including negligence), under statute or otherwise, and whether or not we were advised of the possibility of that loss.

(b) Cap on liability. Where we are liable to you and that liability may lawfully be limited, our total aggregate liability to you in connection with a session or a purchase is limited, at our option, to: (i) re-supplying the relevant service; or (ii) refunding the amount you paid for the relevant service.

(c) Third-party manufacturers. Our devices are manufactured by third parties. Where a loss arises from a defect in a device rather than from the way we selected, maintained or operated it, our liability is limited to the extent the loss is caused by our own act or omission. This clause does not affect any right you have against a manufacturer or importer under the Australian Consumer Law.

(d) Personal property. We are not liable for loss of or damage to personal belongings brought onto our premises, except to the extent the loss or damage is caused by our negligence.

16.4 Personal injury. Subject to clause 16.1 and to the maximum extent permitted by law:

(a) We are not liable for injury, illness, aggravation of an existing condition, or adverse reaction arising from a condition, symptom, medication, treatment or circumstance that you did not disclose to us, or that you disclosed inaccurately or incompletely, whether at screening or afterwards, where disclosure would have caused us to alter or decline the service.

(b) We are not liable for any consequence of your failure to follow a safety instruction given by our staff, or of your attending a session under the influence of alcohol or drugs.

(c) Nothing in this clause limits our liability for death or personal injury caused by our own negligence, to the extent that liability cannot lawfully be limited.

16.5 Specific risks you acknowledge. You acknowledge that you have been informed of, and accept, the following risks. These are inherent in the services and are not the result of any failure of care on our part.

(a) Stroboscopic light. The roXiva RX1 produces rapid flashing light. Flashing light can trigger a seizure in a person with photosensitive epilepsy or an undiagnosed photosensitivity, and can cause dizziness, disorientation, nausea, headache or visual disturbance in a person with no such history. You must not use this device if you have a history of seizures, epilepsy or photosensitivity unless you have given us written clearance from your doctor.

(b) Whole-body vibration. The Shiftwave chair delivers whole-body vibration and low-frequency sound. Vibration is contraindicated for a range of conditions including, without limitation, pregnancy, recent surgery, acute injury, deep vein thrombosis, certain implanted medical devices, and some cardiovascular and spinal conditions. You must disclose any of these before your session.

(c) Emotional and psychological response. These modalities are designed to alter your nervous system state, and can produce strong, unexpected or unfamiliar emotional responses — including in people with no history of them. This may include distress, involuntary emotional release, the surfacing of difficult memories, or a period of feeling unsettled after a session. This is a known and foreseeable feature of the services, not a malfunction. If you have a psychiatric or psychological condition, or are under psychological or psychiatric care, tell us at screening and consult your treating practitioner before booking.

(d) Individual variation. Responses to all three devices vary between individuals and between sessions for the same individual. We do not promise any particular outcome, benefit, result or level of improvement, and no statement made by our staff, on our website, or in our materials should be understood as such a promise.

(e) After your session. You may feel drowsy, disoriented, emotionally activated or unusually relaxed after a session. You are responsible for deciding whether you are fit to drive or operate machinery afterwards. If you are unsure, wait, or arrange other transport.

16.6 Not medical treatment. You acknowledge that Cheatcode Playground is a recovery and performance centre and not a medical or therapeutic services provider, that our services are not intended to diagnose, treat, cure or prevent any medical condition or disease, and that nothing provided to you by us constitutes medical advice.

We are not liable for any loss arising from your reliance on our services as a substitute for medical or psychological care, or from your stopping, reducing or altering treatment prescribed to you by a qualified healthcare professional.

Section 10 of these Terms sets out this position in full.

16.7 Your obligations affect our responsibility. Our ability to provide the services safely depends on the accuracy and completeness of the information you give us. To the maximum extent permitted by law, our liability is reduced to the extent that a loss is caused or contributed to by:

•      your failure to disclose, or inaccurate disclosure of, information required at screening (Section 9.1);

•      your failure to tell us of a material change in your health between sessions (Section 9.5);

•      your failure to follow a safety instruction; or

•      your own negligent act or omission.

16.8 Matters outside our control. We are not liable for any failure or delay in providing the services caused by an event beyond our reasonable control, including equipment failure, power outage, loss of network or system availability, fire, flood, storm, pandemic, public health direction, industrial action, or the act of any third party.

Where a session cannot proceed for such a reason, we will offer you a rescheduled session or a refund of the amount you paid for that session. This is your sole remedy in those circumstances, subject to clause 16.1.

16.9 Time limit for claims. To the maximum extent permitted by law, you must notify us in writing of any claim in connection with a session within 12 months of the date of that session.

16.10 Survival. This Section 16 survives the termination or expiry of these Terms and continues to apply to any session provided before termination.

17. Changes to these terms

We may update these terms. The version in effect when you make a booking governs that booking. We will tell you about material changes through the client portal or by email. Changes to a membership are governed by the Membership Agreement.

18. Governing law

These terms are governed by the laws of Queensland, Australia. You and Cheatcode Playground submit to the non-exclusive jurisdiction of the courts of that State.

19. Contact

Cheatcode Playground, 1/27 Ballow Street, Fortitude Valley QLD 4006

Email: hello@cheatcodeplayground.com

Phone: 0450 757 922